Last updated 15 November 2026
Who handles your information
Lora’s Beauty Box Mobile Spa handles enquiries and bookings for its mobile services in Cape Town and surrounding areas. For privacy requests, email lorainechigumbu11@gmail.com.
What you share and why
The enquiry form asks for your name, mobile number, treatment, number of guests, venue type, suburb or town, and preferred date and time. Email and booking notes are optional. A required field is needed to prepare the message through the form. You can contact Lora directly to ask a question.
Lora uses your booking details to respond, check coverage and availability, quote, arrange the visit and follow up about changes. Lora may ask for the full service address once you discuss an appointment. Please leave health information, card details, identification numbers and banking credentials out of the form. If treatment suitability needs discussion, ask Lora privately first.
Lora processes the information to respond to a service you request, perform an agreed booking, meet legal obligations and handle reasonable business needs such as resolving disputes, where permitted by the Protection of Personal Information Act, 2013 (POPIA). Lora requests separate permission when required, such as for marketing that needs consent.
WhatsApp, email and website hosting
The form does not save your answers on this website. Continuing opens a link with your details in a prefilled WhatsApp message. WhatsApp receives the details needed to open that message. Lora receives the message when you press Send. If you email Lora instead, your email address and the details you choose to share arrive in her inbox.
WhatsApp’s privacy policy explains its handling of information. Website hosting may process technical data such as IP addresses and request logs to deliver and secure the site. Communications and hosting providers may handle information outside South Africa. Any transfer made by Lora is subject to POPIA’s cross-border rules.
Only share information about another person if you are authorised to do so. Lora may share necessary details with a provider or person helping arrange or deliver your visit, or where disclosure is required by law. The website does not install analytics or advertising trackers.
Keeping and protecting records
Lora keeps records for as long as reasonably needed for enquiries, appointments, accounting, legal obligations or resolving a dispute. Once there is no lawful reason to keep a record, it should be deleted or de-identified. Lora must take reasonable steps to protect the records and notify affected people and the Information Regulator when POPIA requires notice of a security compromise.
Your privacy rights
You can ask what information Lora holds about you, request access or correction, ask for deletion where the law permits, or object to certain uses. You may withdraw consent where processing relies on consent and opt out of direct marketing. To make a request, email lorainechigumbu11@gmail.com. Lora may need to verify your identity before releasing or changing a record.
You can also contact South Africa’s Information Regulator. See its POPIA complaints page for the current forms and contact details.