Last updated 15 November 2026
Requesting and confirming your visit
Lora’s Beauty Box Mobile Spa offers home visits in Cape Town and surrounding areas. Coverage depends on your suburb, treatment, availability and access. Ask about other venues before making arrangements.
Send your treatment choice, the number of guests and your preferred date, time and suburb. Your appointment is confirmed once you and Lora agree in writing on the treatment, service address, date, time, total price and any conditions specific to your visit. Keep that confirmation for your records.
Prices, travel and payment
The treatment menu shows prices in South African rand. Lora will confirm the full price, including any travel charge, before you agree to the booking. If a change you request affects the price, Lora will confirm the new total with you before carrying it out.
Lora will tell you before confirmation whether a deposit is required, how you can pay and when any balance is due. This website does not accept payments. Keep card details, PINs and banking passwords out of the form and WhatsApp.
Cancellations, rescheduling and refunds
To cancel or move an appointment, contact Lora through the channel used to confirm it. Give as much notice as you can. Lora will explain any cancellation, rescheduling or missed appointment conditions and what happens to any deposit before you book.
Any cancellation charge must be reasonable and take account of the circumstances, including how much notice you give and whether the slot can be filled. No cancellation fee applies if the person the booking was made for dies or is hospitalised and you consequently cannot honour the booking. If Lora cancels and you do not agree to an alternative appointment, any payment for the service that was not provided will be refunded.
Preparing your space
Share accurate access details and tell Lora in advance about stairs, parking or building entry. Have a clean, safe and reasonably private space ready at the agreed time. If access is delayed, discuss what can reasonably be completed in the time available. Lora may pause or decline a treatment if the setup or conduct makes it unsafe to continue.
Treatment suitability
Ask Lora privately about allergies, sensitivities, pregnancy or other concerns that could affect your treatment. Please leave health information out of the enquiry form. Spa treatments are for beauty, relaxation and general wellbeing. Seek advice from a healthcare professional about medical needs.
For a guest under 18, a parent or legal guardian should contact Lora before booking to check whether the treatment can be offered and what consent or supervision is needed.
Questions and consumer rights
If you have a concern about a booking or treatment, reply on the booking channel or email lorainechigumbu11@gmail.com. These terms apply under South African law and do not limit rights or remedies available under the Consumer Protection Act or other applicable law.
Read the POPIA privacy notice for details on how Lora handles enquiry and booking information.